Privacy Policy

Effective date: 1st April 2026

Chauffeur Driiven (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you use our website or services.

1. Information We Collect

We may collect and process the following data:

Name
Email address
Phone number
Pickup and drop-off locations
Travel details (including dates, times, flight numbers where provided)
Any information submitted via our contact or booking forms

We may also collect technical data such as:

IP address
Browser type
Pages visited on our website

2. How We Use Your Information

We use your information to:

Respond to enquiries
Process and manage bookings
Provide chauffeur services
Communicate important updates regarding your journey
Improve our website and services

We do not sell or rent your personal data to third parties.

3. How We Use Your Information

We process your data under the following lawful bases:

Performance of a contract (to provide booked services)
Legitimate interests (to improve our services and respond to enquiries)
Consent (where applicable, such as marketing communications)

4. Data Sharing

We may share your data with:

Drivers or service partners where necessary to fulfil your booking
IT and website service providers
Legal or regulatory authorities if required by law

All third parties are required to respect the security of your data.

5. Data Retention

We only keep your personal data for as long as necessary to:

Fulfil the purpose it was collected for
Meet legal, accounting, or reporting requirements

6. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing
Request restriction of processing
Data portability

To exercise your rights, contact us at: bookings@chauffeurdriiven.co.uk

7. Data Security

We implement appropriate security measures to protect your personal data from unauthorised access, alteration, or disclosure.

8. Cookies

Our website uses cookies. Please see our Cookie Policy for more information.

9. Contact Us

If you have any questions about this policy or your data, contact us at: bookings@chauffeurdriiven.co.uk